Returns & Exchanges
We want you to love what you ordered. If something isn't right, we're here to help.
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7-Day Returns
From delivery date
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Free Exchange
Size exchange available
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Easy Refund
5–7 business days
Return Eligibility
Items are eligible for return if: • Returned within 7 days of delivery • Unused, unwashed, and unaltered • Original tags attached • In original packaging Items NOT eligible for return: • Sale or discounted items (unless defective) • Innerwear or swimwear for hygiene reasons • Items damaged due to misuse • Customised or personalised orders
How to Initiate a Return
1. Email info@lipzeee.com or WhatsApp +91 94284 53748 2. Mention your order number and reason for return 3. Attach photos of the item (required for defective items) 4. Our team will respond within 24 hours with return instructions 5. Pack the item securely and hand it over to our courier partner
Exchange Policy
We offer free size exchanges subject to stock availability. If the size you want is unavailable, we will process a full refund. Exchanges must be requested within 7 days of delivery.
Refund Process
Once we receive and inspect your return: • Refund approved: within 2 business days of inspection • Amount credited: within 5–7 business days to original payment method • COD orders: refunded via bank transfer (share account details with us) You will receive an email confirmation once your refund is processed.
Defective or Wrong Item
If you received a defective, damaged, or wrong item, please contact us within 24 hours of delivery with photos. We will arrange a free pickup and send a replacement or full refund at no extra cost.