FREE SHIPPING ON BULK ORDERS ✦ NEW ARRIVALS EVERY FRIDAY ✦ WHOLESALE PRICING FOR REGISTERED BUSINESSES ✦ FREE SHIPPING ON BULK ORDERS ✦ NEW ARRIVALS EVERY FRIDAY ✦ WHOLESALE PRICING FOR REGISTERED BUSINESSES
Everything you need to know about shopping at Lipzeee.
Orders & Payment
How do I place an order?
+
Browse our collections, select your size and quantity, add to cart, and proceed to checkout. You can pay via Razorpay (UPI, cards, net banking) or Cash on Delivery.
Can I modify or cancel my order after placing it?
+
Orders can be modified or cancelled within 2 hours of placing them. Please contact us immediately at info@lipzeee.com or WhatsApp us at +91 94284 53748.
What payment methods do you accept?
+
We accept UPI, credit/debit cards, net banking, wallets via Razorpay, and Cash on Delivery (COD) for eligible pincodes.
Is it safe to pay online on Lipzeee?
+
Yes, absolutely. All payments are processed through Razorpay with 256-bit SSL encryption. We never store your card details.
Shipping & Delivery
How long does delivery take?
+
Standard delivery takes 3–7 business days. Metro cities typically receive orders in 3–4 days. Remote areas may take up to 7–10 days.
Do you offer free shipping?
+
Yes! Enjoy free shipping on all orders above ₹999. A flat shipping charge of ₹99 applies to orders below this amount.
How do I track my order?
+
Once your order is dispatched, you'll receive a tracking link via SMS and email. You can also track your order using the Track Order page on our website.
Do you ship outside India?
+
Currently we only ship within India. We are working on international shipping and will announce it soon.
Returns & Exchanges
What is your return policy?
+
We accept returns within 7 days of delivery for unused, unwashed items with original tags. Sale items are not eligible for return unless defective.
How do I initiate a return or exchange?
+
Email us at info@lipzeee.com or WhatsApp us with your order number and reason. Our team will guide you through the process within 24 hours.
When will I receive my refund?
+
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Can I exchange for a different size?
+
Yes! Size exchanges are available subject to stock availability. Contact us within 7 days of receiving your order.
Products & Sizing
How do I find my size?
+
We recommend measuring your bust, waist, and hips and comparing with our size chart available on each product page. When in doubt, size up.
Are the colours accurate in photos?
+
We strive for accurate colour representation, however slight variations may occur due to photography lighting and screen settings.
Do you restock sold-out items?
+
Popular styles are often restocked. Use the "Notify Me" option on sold-out products or follow us on Instagram @lipzeee.navpad for restock announcements.
